Passengers say they were transferred from hotel to hotel after being forced to sleep on the floor at the airport.
We have to go home
, explains Des Friedenberger, who was originally scheduled to fly to Calgary with Sunwing from Mexico City on Dec. 22. The airline said it has canceled its flights due to the weather.
I would never have imagined myself in such a situation. Didn’t even think it was possible. We are writing to the embassy and the lawyers and we are ready to do that.
He further claims that the information provided by Sunwing is insufficient or incorrect. Ms. Friedenberger left Calgary for Cancun on Dec. 15 and was due to return home a week later, but received word that her flight had been delayed. An announcement in the following days postponed the flight to later in the week.
Eventually, she was told she and her boyfriend could move out on Christmas Eve, she said. But the day came and a Sunwing employee told them they didn’t have the plane. After that, there is no further information on when they will be able to return.
Travelers sleep at the hotel entrance
He explains that during this wait, he and several passengers were shuttled from hotel to hotel in Cancun, with taxi expenses at their expense.
She says that the second hotel she went to was not notified of her arrival and no rooms were available. She explains that some people slept on the sidewalk while waiting for them to finally get a bed.
Elderly people in need of medicine, children all over the hall, screaming, crying, trying to sleep
Des Friedenberger says.
In multiple posts on Twitter on December 22, 23 and 24, Sunwing said it was canceling flights due to high winds in several locations across Canada.
It’s just lack of information [le problème], layoffs everywhere, not knowing what was going to happen. If you know we won’t be home until December 28th, that’s okay. Tell us and find a hotel
Des Friedenberger explains.
He says he’s met other Canadians stranded in Cancun after other Sunwing flights were cancelled, who may have faced similar setbacks.
Cristina Utpisano says her flight from Cancun to Toronto on December 21 has also been cancelled. He explains that he and his family don’t know when they will be back.
We are stuck here
Cristina Upitisano explains that her group of 10 people, including four children, were sent to unannounced hotels. They had to sleep at the airport or at hotel entrances.
He adds that his flight was supposed to take about 100 passengers when it was cancelled.
In a message sent to The Canadian Press and CBC Monday on Sunday, Sunwing explains Number of Northbound flights
It continues to face delays due to extreme weather conditions that hamper the movement of flights and crews to other airports.
The company did not specify how many flights were affected.
Southern customers whose flights were canceled due to weather have been refunded, according to a statement sent to the CBC.
Customers affected by a delay of 24 hours or more and arriving on trips up to December 30 have the option to cancel their flight and receive a full refund.
Read the press release.
The company explains to work hard
Find available flights and hotels for those facing delays. It invites its customers to check their flight status online.
