Ruby Gordon Inc. began the bankruptcy liquidation sale process Monday

ROCHESTER, N.Y. — Robby Gordon customers were scrambling Monday morning to resolve issues with open orders. This was the first day of the company's liquidation sale. The furniture chain announced its closure at the end of January.

This comes days after CEO Aaron Roby announced that the store on West Henrietta Road in Henrietta would close permanently by the end of the year. Ruby Gordon filed for Chapter 11 bankruptcy in November. The third-generation store, which has been in business for nearly 90 years, says it has filed for bankruptcy due to a slowdown in furniture sales nationwide.

The company partners with a nationally recognized liquidation specialist to assist customers with their current orders. Last week, News10NBC reported that several customers said they paid for furniture but never received it.

The company said it gives priority to customers. With open orders, customers can either wait for their furniture or receive a full refund.

Joe Polizzi arrived on Monday to check on the sofa order. News10NBC told you about Polizzi's frustration after the company announced its closure. He said he had been waiting weeks for this.

He finally decided to contact his credit card company and try to get a refund. Polizzi said he used this opportunity to browse the land, in case he could find a deal.

“I don't have a computer, and I had to do all my work and I was coming here to look in the warehouse, and I met a guy who worked for him, and he would look at the computer and he would always say, 'Joe, he's not ready, he's not here, he's not here,'” Polizzi said. “.

David Kramer also contacts his credit card company for a refund.

But not everyone who showed up Monday was a furniture customer.

William Zamiara works for a snow plow company and is contracted by Robbie Gordon. He said he had been waiting for payment for a while and came to the store to get some answers. Zamiara said a representative asked him to file a case and hand it over to the lawyers.

“I've been assured for 60 days, 'You'll be paid in full, we're working on that,' and our receipts keep coming back, saying, ‘Thank you but no thank you, we don't need you,'” he said.

“It's been here forever,” Kramer said. “It is unfortunate that after all these generations they have lost the company.”

A source close to the liquidation process says Ruby-Gordon has a list of clients with open orders, and those people will be contacted in the coming days. All sales are final, for immediate delivery or pickup, he said.

Sale only on West Henrietta Road. It will be stored and operated for 180 days, according to the bankruptcy court order.

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